Customer Care


Order Online:

You may order from our secure online web store 24 hours a day at www.mikeklemme.com. You may order from our secure online web store 24 hours a day at www.mikeklemme.com. If you have questions about the ordering process see our step-by-step guide.


Order by Phone:

Our Customer Care Department is at your service from 9AM (CST) to 4PM (CST) Monday thru Friday. Please call us Toll-free at 1-800-338-1656 or locally at 580-234-8284 with your order and credit card ready. We accept Master Card, Visa, American Express and Discover as well as Paypal. International customers please call 1-580-234-8284.


Gift Orders:

We will happily ship your gift directly to the recipient with your personalized message on one of our beautiful art cards. You will be prompted to fill in this information during the order process.


Corporate Gifts:

For large volume corporate orders, contact our Customer Service Department. Please e-mail us or call us Toll-free at 1-800-338-1656 or locally at 580-234-8284.


Order Information:

For inquiries about an active order, please call our Customer Care Department is at your service from 9AM (CST) to 4PM (CST) Monday thru Firday. Please call us Toll-free at 1-800-338-1656 or locally at 580-234-8284 or e-mail us. Either way, please provide us with a daytime telephone number or an e-mail address where we can contact you.


Returns and Exchanges

If your package arrives damaged, please call us immediately at 1-800-338-1656. If you suspect damage to the items inside, make a claim with the shipper, and call us as well. We will then determine the necessary action for replacement.

If for any reason the products you have ordered are not right, or need to be replaced, please contact us with your name, Order ID number from the packing list, and a phone number where you can be reached during the day.


Our Guarantee

We offer a 30-day “hassle free” refund and exchange policy on all products. We guarantee our framed limited edition photographic prints against any defects in product or craftsmanship for the lifetime of the image.


Domestic (USA) Shipping

We make every attempt to insure your package arrives quickly and well packed. All packages are fully insured.

Open edition prints are shipped rolled and protected by a crush-proof tube. Framed prints are shipped in custom-designed boxes. Both are delivered via Federal Express.


International Shipping

We are happy to ship any order overseas. Please send us an e-mail regarding your request and we will respond to you within 24 hours.


Shipping Photographic Prints

Prints ship within 7-10 days.

The above are estimates only, and depend on Mike Klemme’s travel schedule. It is likely that he may be out of town and unable to sign until he returns.


Shipping Framed Prints

Framed prints ship within three weeks.

The above are estimates only, and depend on Mike Klemme’s travel schedule. It is likely that he may be out of town and unable to sign until he returns.


International Shipment, Alaska, Hawaii & Canada

Please contact Customer Service at 1-800-228-9686 or 402-330-0132 for shipping charges and delivery time estimates. International orders are subject to duties and taxes which are charged at the time of delivery.


Sales Tax

We are required to collect applicable sales tax for deliveries to these states: Oklahoma.


Rush Charges

We understand, sometimes you just have to have things at the last minute. If you have a short deadline you are tying to hit, contact us and let us know your situation. We will do all we can to help you accomplish your goal. Depending on our work flow and availability rush charges may apply, but we will do all we can to avoid them.


Privacy Policy

We use domain name / internet address information only to generate statistics and reports about site traffic and browsing patterns. It is not possible for us to gather personal information from domain name / internet address information.

We do have forms on our site where visitors may be asked to provide personal information, including their name, address, phone # and email address. In many cases much of the information is voluntary and need not be submitted by the visitor. The information being collected varies depending on the nature of the visitor’s request.

If a visitor does wish to submit personal information, the information we collect is used to service the visitors request (for example, to send one of our print catalogs or to process an order for products). You can be assured that we will never sell or provide your personal information to any other individual.


Wholesale Information

To receive wholesale information, Click Here.


“To the Trade” Information

To receive “to the trade” information, Click Here.


To be Added to or Removed From our Mailing List

Click Here. A note about our mailing list – we never have and we never will sell our list to anyone!


Gift Certificates

We also offer gift certificates for those “hard-to-buy-for” friends and relatives. Click here or call us at 1-800-338-1656 or e-mail. If you wish us to mail the gift certificate for you, please furnish us with the name and address of the person you want it sent to, who it is from and the dollar amount of the gift certificate.

We will also need your name, address, telephone number and/or e-mail address, credit card number, expiration date and the zip code of the billing address of the card being used. We will then send the gift certificate along with a current catalog for their ease of selection.


The Fine Print

Original prints bought from the Mike Klemme website strictly for private use only. They may not be used for any project that brings value to the person or organization using the photograph. Commercial usage includes, though is not limited to, the resale of original prints, display or sale in public or commercial galleries, publication in magazines, newspapers, newsletters, brochures, flyers, photocopied handouts and any web site or email distribution. Commercial usage also applies to non-profit organizations or individuals who use a photograph in this manner without written permission. Please refer to Image Licensing for details on purchasing images for commercial purposes.


Comments and Suggestions

We welcome your comments and suggestions. Please e-mail us if you have anything you would like to share with us.


FAQ

Click here to view our list of frequently asked questions.

Archives

Top

Manage Your Mike Klemme
Subscription

Use these settings to choose which emails you’d like to receive from Mike Klemme. If you wish to unsubscribe from all communications, please untick all boxes.

Email Address:

Country:








Your privacy is important to us. See our privacy policy